Return & Exchanges
RETURN & EXCHANGE POLICY
Q: Do you accept returns?
A: Unfortunately, we do not accept returns at this time. All sales are final.
Q: What if the item I receive is damaged or defective?
A: If you receive a damaged or defective item, please contact us within 24 hours of receiving your order and we will work with you to resolve the issue. You can email us at officiallybysira@gmail.com or DM us on Instagram @_bysira.
Q: What if I receive the wrong item?
A: If you receive the wrong item, please contact us within 24 hours of receiving your order and we will work with you to resolve the issue. You can email us at officiallybysira@gmail.com or DM us on Instagram @_bysira.
Q: Can I exchange an item?
A: We do not offer exchanges at this time. All sales are final.
Q: What if my item doesn't fit?
A: We recommend reviewing our sizing reference in the description of each product listed before making your purchase to ensure a proper fit. For further assistance, you can DM us on Instagram or use our chat bubble on the website with the item you want, your height, and a picture of you standing. We offer exchanges in size for items that d not fit. Please contact us within 48 hours of receiving your package to resolve this issue. You can email us at officiallybysira@gmail.com or DM us on Instagram @_bysira.
Q: What if I change my mind about my purchase?
A: We apologize, but we do not accept returns or offer refunds for change of mind or buyer's remorse. All sales are final.